Terms and conditions of sale

Conditions of sale

The following conditions of sale may be modified at any time. It remains the responsibility of the consumer to read and verify them at the time of purchase. In the event of a change, the conditions at the time of signing the online purchase contract shall apply.


Supplier: the company MHL S.R.L. – piobbico (PU) Via dell’Artigianato, 19 – P.Iva 02647520416, hereinafter referred to as MHL S.R.L.

Customer: private person or company that intends to make or has made a purchase through the website managed by MHL S.R.L.

Whereas the company MHL S.R.L. carries out promotion and distance selling of various types of products by telephone, fax and Internet.

WHEREAS the customer requires the sale of products visible on the reference website or suggested by phone

The customer declares that he/she accepts without reservation the following terms and conditions:

Depending on the contact method and payment system selected by the customer, the contract will only be concluded if all of the following conditions are met:
– The customer has initiated the purchase process through an automated website with a shopping cart or has contacted the company by phone, fax or email.
– The company has checked the stock of the goods and confirmed the order, or has not informed us that the goods are not available.
– The goods have actually been collected by the courier used for shipment.

Prices are always shown inclusive of VAT. The value of VAT may vary from country to country depending on the delivery address of the goods.
The cost of transport is included in the sale price indicated on the website, unless otherwise specified.

The company reserves the right to cancel and/or refund orders placed by the customer if it deems it necessary.
The customer is free to choose between the forms of payment made available by the company at the time of check-out. The company reserves the right to analyze every single order with cash on delivery payment and to request, if necessary, a deposit as order confirmation in case the amount exceeds a certain threshold.
The Company reserves the right to report any misuse of electronic payment methods or other illegal or suspicious activities to the appropriate authorities. These activities will be reported to the relevant international trade authorities and to the authorities involved locally.

The company fulfills its contractual obligations in full when it receives the order, and confirms the actual availability of the goods, it ships them. Please note that bag colors are subject to availability and may vary without notice.. Most products are always in stock and therefore ship within three working days. In the event that the product is temporarily unavailable you will be contacted, you will be informed of the waiting time, and any possible alternative products readily available.
The goods may be delivered by express courier or other means at the sole discretion of the company. The company undertakes, unless notified of the unavailability of the goods, to pack and send the goods in the shortest possible time. The products displayed are considered to be examples of normal stocks and may be unavailable for reasonable periods of time between replenishments of our warehouses. In case of needs related to delivery times, please contact us by phone or email for details on possible waiting times..

Since the contract is finalized at the time of confirmation and subsequent shipment of the goods, in no case the consequences and costs of failure to collect can be attributed to the company.
The customer undertakes to provide a correct, existing and reachable delivery address and to be available on the delivery day. If this is not possible, accept the burden of collection at the headquarters of the courier. Any costs charged to the company due to an excessive period of storage of goods at the courier will be charged to the customer.
Any claim will be possible only and exclusively after collecting and paying for the ordered goods.
In case of payment by cash on delivery, the failure to collect the goods does not fall within the right of withdrawal and the cost of transport and any additional charges necessary to return the goods will be borne by the customer.

The company reserves the right to take legal action as of now in order to obtain payment of the cost of transport subscribed at the time of the order and compensation for all the expenses necessary to recover the goods including transport, storage, penalties for failure to collect and other costs requested by the carrier. The company also reserves the right to charge the costs of packaging, unpacking and storage of the goods in the warehouse.
In all cases of prepayment, the failure to collect the goods is not part of the right of withdrawal and the cost of transport and any additional charges necessary to return the goods will be borne by the customer. The company reserves the right to retain, in the event of a refund of payment, the cost of transport subscribed at the time of the order and compensation for all costs necessary to recover the goods including transport costs, storage, penalties for non-collection and other costs required by the carrier. In the event that the amount paid in advance by the customer is not sufficient to cover these costs, the company reserves the right to take legal action to obtain reimbursement of the remaining costs. The company also reserves the right to charge the costs of packaging, unpacking and storage of the goods in the warehouse.

The consumer and/or customer from the moment he receives the damaged goods, has a direct and exclusive action against the carrier itself. The latter shall also be liable for the delay in delivery of the goods to the recipient. In such cases, the supplier shall be exempt from any liability for loss or damage to the goods.

In case of partial loss or damage not recognizable at the time of delivery, the consumer and / or customer must report to MHL srl, by email or fax, the damage as soon as known within and not later than three days of receipt. The company undertakes, with the active cooperation of the customer, to facilitate the process of reimbursement or reintegration of the damaged part. In order to extend the time available for the communication of any damage to the goods, the consumer and / or customer, even in the presence of externally undamaged package, has the burden of affixing the words “subject to control” on the waybill of the courier.

It is strictly forbidden for the purchaser to enter false and/or fictitious data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; personal data and e-mail must be exclusively their own and not of third parties, or fantasy. The consumer and/or customer authorizes the supplier and agrees to provide, at the latter’s discretionary request, copies of unexpired identification documents. Failure to comply with the request for documents shall entitle the supplier to terminate the contract due to non-performance by the purchaser. It is expressly forbidden to make multiple registrations corresponding to the same person or to enter the data of third parties. The supplier reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers.
The Customer indemnifies the supplier from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the Customer, being the Customer solely responsible for the correct entry.

Only in the case of orders for which the goods have not been specifically ordered, custom made, or produced to the customer’s specifications, the company reserves the right to cancel the order upon written request of the customer where shipment has not yet been made, and this does not incur costs of any kind to the company. Once the cancellation of the order is accepted, the same will be refunded typically within the current accounting month or according to the necessary bank timing. Any dispute opened through Paypal regarding the cancellation of orders, will be processed according to the timing of the failure to send (see Paypal rules) at the end of 180 days provided by Paypal itself.

With reference to Directive 2011/83/EU of the Parliament and Council of the European Union, the private customer has the right to withdraw from the purchase contract within 14 days of receipt of the undamaged goods. The right of withdrawal may be exercised without giving any reason and concerns a change of valuation of the goods purchased which must be intact, unused, with the primary packaging undamaged.
In order to exercise the right of withdrawal, the customer must open a ticket by sending an email to mhlsrl@outlook.com, specifying the order number, name, surname and the intention to withdraw.
Once we have received the information regarding the return of the goods, the customer must make the return shipment at his own expense within 14 days. Upon receipt of undamaged goods, we will refund the cost of the goods and any shipping costs to the customer within 30 days (no insurance or fast shipping will be refunded).
Exclusions: It will only be possible to withdraw from the entire order and not from individual products, it will not be possible to withdraw in the case of customised products or products specifically ordered at the request of the customer at the time of the order or subsequently.


Any dispute between the parties concerning the application, execution, interpretation and breach of this contract will be the exclusive competence of the Court of Pesaro and Urbino.

Iscriviti alla Newsletter per restare aggiornato